Quality Management System (QMS) requires systematic policies, methods, and procedures used to ensure that goods and services are produced with appropriate levels of quality to meet the needs of customers. If your customers are satisfied then they will want you and that is the success of a business.

Quality management system demands a systematic training for the employees to search out the 8 wastes in the organization and take all necessary steps to eliminate these wastes.

Quality Tools and Techniques (QTT) could be termed as diagnostic & curative approach to search out and eliminate the wastes which are eating up the profit of the organization. This involves the application of 7 Quality Tools as well as application of various Quality Techniques like Kaizen, 5S, Poka Yoke, Takt Time etc.